Privacy policy

We are committed to complying with privacy and data protection law and being transparent about what we are doing with your personal information. Our Privacy Policy tells you exactly how we use your personal information.

What information we collect about you and how
We collect personal information including name, address, email and contact telephone number when you complete forms, either on our website or when you complete a paper sign up form.

We collect some or all of the same personal information when you:

– Place an order with us over the telephone, in person or through our website
– Volunteer this information at an event
– Subscribe to our newsletter updates online
– Use our website when information is collected by cookies (see ‘Use of Cookies’ below)

Similarly if you place an order with us online or over the phone, we may keep a record of the date and products purchased.

This information will be retained for variable periods of time, subject to the nature and format of the data collected.


How we use the information we collect
Fuel Creative uses your personal data for electronic marketing purposes and occasionally postal mail, to update you on offers, events, products and services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time by:

1. Making use of the ‘unsubscribe’ link which appears at the bottom of all of our emails
2. Contacting Fuel Creative at our email address

We also use your personal information to enable any necessary customer service interactions with you, eg. changes or issues with any products ordered, to confirm collection details, etc. Very occasionally there is a requirement to trace products we have sold if we identify any issues, in which case subject to your preferred method of communication we would look to call, email, or as a last option post a letter to you.

There are some instances where credit/debit card payments are processed without the customer present. When this happens, the customer provides their details voluntarily over the phone and the payment is processed straight away.


Access to your information and correction
You have the following rights:

– to ask for a copy of the data that we hold about you
– to request that we delete personal data that we hold about you
– to ask us to update or correct any personal data that we hold about you
– to opt out of marketing communications that we may send you

If you wish to exercise any of the above rights please contact


Email and brochure recipients
Why do we hold your data?

We hold your information because you have registered to receive our newsletter, provided your contact details to place an order or you provided your details at an event or in one of our competitions.

How do we use your data?

First and foremost, we only use the details you share with us to help make your shopping experience the very best it can be, letting you know about offers, events and new products. We do not, and never will, share your information with any third parties.


Trade/wholesale
Why do we hold your data?

We hold your information because you have registered online to receive information from us, provided your contact details to place an order or you provided your details at an event/ trade show.

How do we use your data?

First and foremost, we only use the details you share with us to help make your partner experience the very best it can be, letting you know about offers, events and new products. We do not, and never will, share your information with any third parties.


Visitors to our website
The following Privacy Policy is presented by Fuel Creative to inform visitors and customers to our website of our commitment to providing excellent service. By visiting our website and reading the following notice you are accepting and consenting to the conditions described below. We therefore recommend that before submitting your personal information on the website you read this Policy.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Use of information we collect and disclosures
There are various types of different information that we may gather from customers as you use the Fuel Creative website. This information helps improve our website and services that we can offer everyone. The information we receive from customers is stored on the website. This personal information is not shared with any third party, however from time to time we may correspond with you with regard to any services or product that may be of interest to you. It is your choice to opt out of receiving marketing information. You can make a request to opt out at any time via email.


Use of cookies
Like many other websites, the Fuel Creative website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, we recommend you visit http://www.aboutcookies.org for detailed guidance. Turning cookies off may result in a loss of functionality when using our website.

The list below describes various cookies that can be used. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. please note that in a few cases some of our website features may not function as a result.

First Party Cookies: These are cookies that are set by this website directly.

GDPR Cookie Pop Up: We use this cookie to track who has already been shown the cookie notice. The cookie has been set never to expire unless there is a change in the privacy policy.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/ analytics/learn/ privacy.html?rd=2

WordPress: Our websites run the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at https://www.allaboutcookies.org/

Third Party Cookies: These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.