You have the right to privacy and it is taken seriously
What information we collect about you and how
We collect personal information including name, address, email and contact telephone number when you complete forms, either on our website or when you complete a paper sign up form.
We collect some or all of the same personal information when you:
– Place an order with us over the telephone, in person or through our website
– Volunteer this information at an event
– Subscribe to our newsletter updates online
Similarly if you place an order with us online or over the phone, we may keep a record of the date and products purchased.
This information will be retained for variable periods of time, subject to the nature and format of the data collected.
How we use the information we collect
Fuel Creative uses your personal data for electronic marketing purposes and occasionally postal mail, to update you on offers, events, products and services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time by:
1. Making use of the ‘unsubscribe’ link which appears at the bottom of all of our emails
2. Contacting Fuel Creative at our email address
We also use your personal information to enable any necessary customer service interactions with you, eg. changes or issues with any products ordered, to confirm collection details, etc. Very occasionally there is a requirement to trace products we have sold if we identify any issues, in which case subject to your preferred method of communication we would look to call, email, or as a last option post a letter to you.
There are some instances where credit/debit card payments are processed without the customer present. When this happens, the customer provides their details voluntarily over the phone and the payment is processed straight away.
Access to your information and correction
You have the following rights:
– to ask for a copy of the data that we hold about you
– to request that we delete personal data that we hold about you
– to ask us to update or correct any personal data that we hold about you
– to opt out of marketing communications that we may send you
If you wish to exercise any of the above rights please contact
Email and brochure recipients
Why do we hold your data?
We hold your information because you have registered to receive our newsletter, provided your contact details to place an order or you provided your details at an event or in one of our competitions.
How do we use your data?
First and foremost, we only use the details you share with us to help make your shopping experience the very best it can be, letting you know about offers, events and new products. We do not, and never will, share your information with any third parties.
Why do we hold your data?
We hold your information because you have registered online to receive information from us, provided your contact details to place an order or you provided your details at an event/ trade show.
How do we use your data?
First and foremost, we only use the details you share with us to help make your partner experience the very best it can be, letting you know about offers, events and new products. We do not, and never will, share your information with any third parties.
Visitors to our website
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Use of information we collect and disclosures
There are various types of different information that we may gather from customers as you use the Fuel Creative website. This information helps improve our website and services that we can offer everyone. The information we receive from customers is stored on the website. This personal information is not shared with any third party, however from time to time we may correspond with you with regard to any services or product that may be of interest to you. It is your choice to opt out of receiving marketing information. You can make a request to opt out at any time via email.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
First Party Cookies: These are cookies that are set by this website directly.
WordPress: Our websites run the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at https://www.allaboutcookies.org/
Third Party Cookies: These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Request for personal data
You have the right to request a copy of the personal data that is held by Fuel Creative about you (a small fee may apply). Before disclosing the information, proof of identity will be required.
All data held by Fuel Creative is held on third party servers that are active and backed up exclusively in the UK. Our website is backed up regularly and copies held for 30 days. We take the security of our website very seriously and the servers are protected by industry standard security protocols.
User/customer stored website server data
All contact form data is stored on our website and user information is manually deleted by Fuel Creative.
Our privacy statement may be subject to change due to developments in the law so we would encourage you to re-read this from time to time. Any changes to this policy will be posted on our website.