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Maintenance for websites and shops.
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Brand design and web development
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Website design and build.
Afghan Rug Shop
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Lund Butchers
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Co
Brand, brochure, website and graphic design.
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Limited edition tour book.
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Text us at: 07828 684203

Simple pricing

Website Care Plans

Just like your smartphone or computer, websites need regular maintenance to keep them up-to-date.

Regular updates and testing maintains their integrity against would-be hackers, and optimises the site so that it continues to perform at its best in terms of speed, functionality and search engine rankings. We have a simple range of Website Care Plans to keep your online shop or website secure and optimised.

Web Essential

£39per mth
Up to 30 mins of site amends
Core CMS Platform Updates
Theme Updates*
Plugin Updates and Testing*
SSL Certificate Renewal
Form CAPTCHA Testing*
Site Cache Flush
Site and Database Backup

Web Platinum

£59per mth
Up to 60 mins of site amends
Core CMS Platform Updates
Theme Updates*
Plugin Updates and Testing*
SSL Certificate Renewal
Form CAPTCHA Testing*
Site Cache Flush
Site and Database Backup
WAF (Web Application Firewall)
Malware Scan and Removal
Google Webmaster Maintenance
Out-of-hours Support Service
24hr Priority Updates and Support
* where and if applicable

We also offer Website Hosting from £20 per month.

Ready? Let's Go >

Essential and Platinum

Shop Care Plans

As you might expect, online shops are more complex systems than standard websites, and this does mean they require more maintenance. This is due to the time that is required to update, test and check the components that make an online shop tick.

Due to their complex nature, 'Shop Essential' as detailed below is mandatory when ordering an online shop, so please keep these costs in mind when you are thinking of placing your order.

Take a look at the increased benefits that come with Shop Platinum too, that give you out-of-hours support and priority for your shop updates.

Shop Essential

£59per mth
Up to 30 mins of site amends
Core CMS Platform Updates
Woocommerce Updates and Testing
Theme Updates*
Plugin Updates and Testing*
Shopping Cart Testing
SSL Certificate Renewal
Form CAPTCHA Testing*
Site Cache Flush
Site and Database Backup

Shop Platinum

£99per mth
Up to 60 mins of site amends
Core CMS Platform Updates
Woocommerce Updates and Testing
Theme Updates*
Plugin Updates and Testing*
Shopping Cart Testing
SSL Certificate Renewal
Form CAPTCHA Testing*
Site Cache Flush
Site and Database Backup
WAF (Web Application Firewall)
Malware Scan and Removal
Google Webmaster Maintenance
Out-of-hours Support Service
24hr Priority Updates and Support
* where and if applicable

We also offer Online Shop Hosting from £50 per month.

Ready? Let's Go >

Some important information about

Website updates

You can perform online shop and website updates yourself, but this isn't something we would ever recommend.

There are countless things that could go wrong or break your website entirely. So unless you know what to do to rectify and fix problems, it could result in a recovery and repair bill that could be quite costly.

We always recommend that website maintenance is carried out by an expert, and at Fuel Creative, we have the experience and processes in place to keep your online shop or website updated, secure and optimised.

Details on completed services each month

Care Plan Features

Core Updates

Content Management Systems (CMS) such as Wordpress are the core mechanism of your website. This integral system is the engine that makes everything function properly, and just like an engine it needs to be maintained to keep it from developing problems. We'll check for updates and install them, giving you the peace-of-mind that your website is safe, secure and functioning at its best.

Theme Updates

If your website is built using a theme that has been created by a third party, or as part of package for instance, and the latest updates aren’t installed, the site can become compromised. Leaving it open to hackers and potentially causing it to crash altogether. To keep themes updated and looking the way they should, we'll monitor, install and test these updates when you take out one of our website care plans.

Plugin Updates

Plugins affect the functionality of the website; essentially, what it can do. If the latest updates aren’t installed, the site can become compromised leaving it open to hackers, and potentially causing it to crash altogether. To keep plugins updated and running the way they should, we'll monitor, install and test these updates when you take out one of our website care plans.

SSL Renewal

With an SSL (Secure Socket Layer) your website address will show a padlock and use ‘https’ instead of ‘http’; reassuring your customers that your website is safe. Without this, Google will advise your customers that your site is ‘unsecure’, your SEO ranking will go down and your brand recognition will suffer. We'll install and renew SSL certificates for you and make sure it’s working correctly.

Form Testing

CAPTCHA is a type of challenge–response test used in computing to determine whether the user is a robot or a human. RECAPTCHA is from Google while HCAPTCHA is a relatively new paid service. Their purpose is to make sure that you are not inundated with spam emails from your website’s contact form. We test this regularly to ensure the form is working correctly and that no spam is getting through to you.

Site Cache Flush

When a customer visits your website, their internet browser is served with a cached version of the site, so that it can load faster in subsequent visits. After any core updates, site amends or routine maintenance to the website, we will clear the cache entirely with a full site cache flush, so that visitors to your website always get the latest, most up-to-date version of your website and it's content.

Website Backup

We all hope it won’t happen to us, but hackers and viruses can take down a website instantly. Whilst our server makes regular backups of all of our websites, on the rare occasion an issue can arise and the backup can fail. This care plan feature will give you peace-of-mind, as we'll perform a monthly or weekly full manual site and database backup for you. So, should the unthinkable occur, we will always be able to restore your website to its latest version, quickly and with minimal interruption to you and your customers.

Malware Scan

It’s crucial that your website is kept up-to-date, otherwise, your security level and functionality will be compromised. Malware searches the internet looking for vulnerabilities in websites, and can easily attack those that are not up-to-date. If you’re on a care plan with us, you can rest assured we’re doing everything possible to avoid malware attacks; however, on the off chance one occurs, its removal will be covered by your care plan. Without a care plan, our typical Malware removal process can be £750+ each time.

Google Webmaster

It’s common knowledge that Google is a search engine, but what many people don’t know is that Google constantly checks all sites on the internet for issues – viruses, malware, page updates, SEO, etc. If any of these issues are left unaddressed, your website and its visitors will begin to experience problems. We'll create a Google profile to manually check everything is running smoothly, giving you peace-of-mind and leaving you to focus on what you do best - running your business.

Checkout Testing

If you have a online shop that takes payment transactions, you know this needs to be a fully secure and smooth process for your customers. The software that handles your card payments will occasionally require updates to ensure it’s performing its best. We will install these updates and test them thoroughly by placing an order from start to finish, so you can rest assured you’re not missing out on any sales.

Out-of-hours Support

We know you need to focus on your customers, and with our Platinum care plan you can rest assured that you’ll receive all the support you need, at any time day or night.

24 Hour Priority

We know you need to focus on your customers, and with our Platinum care plan you can rest assured that you’ll receive all the support you need, at any time day or night.

Frequent Questions

We are asked the most

The following are a few questions that we get asked about Website Care Plans. The answers will hopefully provide you with the information that you're looking for, but for any other questions that aren't answered here, please get in touch as we're here to help.

Why do I need a Website Care Plan?

Websites run using a number of essential parts to work efficiently and correctly. Without regular maintenance, problems can occur resulting in unexpected bills. These problems could  potentially disable your website completely, resulting in loss of sales or enquiries.

To ensure disaster doesn't strike we offer comprehensive Website Care Plans that include all of the essential services needed to ensure your site remains running efficiently, fast and secure at all times.

Over the years we have maintained plenty of websites ranging from one page sites, multi page sites, to large e-commerce solutions and online shops. Granting us with the knowledge and experience needed to ensure your website or online shop performs at its very best.

What are Plugins, Themes and Core Functions, and why do they need updating?

Plugins, Themes and Core Functions are similar to the individual parts of machine, like an engine for example, and in the same way, these parts work together to create the framework and functionalities of a website or online shop and also their visual style.

Each of these vital components receive periodical updates from their individual creators, who add necessary patches to address any issues they've uncovered, and also to add any new features and enhancements.

First and foremost, these updates need to be tested with your site to ensure they are compatible and don't break anything. If these parts are not regularly updated to their latest version, you can often find the current versions will start failing, resulting in site break downs.

It's vital that Plugins, Themes and Core Functions are checked regularly, and updated when necessary, to ensure the continued performance and functionality of the site.

What benefits do I get over just coming to you when ever I need?

The Website Care Plans have been developed for two purposes – to reduce the possible event of your website encountering problems and breaking down, resulting in down time, potential loss of data, sales and enquiries - and also to save you from potential costly repairs, that would be charged at our normal rate of £45 per hour.

What does the 'site amends' time include?

The site amends time detailed in the Website Care Plan can be used for anything related to your website or overall marketing. These services can include website updates to imagery, text edits or blogs, graphic design, search engine optimisation, social media services and Google marketing.

The site amends time also includes general website and marketing questions, consultancy and any research that you may require. Additionally for online shops, this time can be used to add more products and line items if you don't want to add them yourself.

Are there examples of things that can go wrong if I don’t have a Website Care Plan?

Hacked Website – The code behind your site can be vulnerable. Without the correct updates to protect them, they can become open to hackers. A comprimised website means your entire online business can be taken down in an instant, and personal data could be stolen. This would not only be a security risk to both you and your customers, but can also result in a loss of revenue and be costly to fix.

Broken Core Functions – Website code, plugins and themes that are not updated regularly can become vulnerable to hackers. These growing file inconsistencies and potential code conflicts can break at any given moment, leaving key functionalities within your website to crash and stop working.

Malware Attack – Without regular updates to their latest versions, website code, plugins and themes can develop security flaws making them susceptible to Malware that is constantly scanning the internet. This could leave your website open to Malware attacks, which if infected can harm your website, your company, your reputation and even your customers data. Malware infections are known to takeover core systems, disabling your website in the process while slashing your SEO rankings and brand trust. Search engines will also remove your website from their database if they find Malware within your site. This can be time consuming and costly to remove, and can take quite some time to re-establish your search rankings and brand trust.

Old Backup – In the event that something goes wrong, a full back up of the website’s files and database may need to be reinstated. Without regular site backups you run the risk of an old backup being uploaded, which could be missing the most recent data, page creations, content changes, product uploads and customer sales records.

SEO Rank Loss – Search engines such as Google, rank websites by a number a factors, with a key area including how properly maintained your website is from month-to-month. Google scans sites and can see which updates have been applied affecting your overall SEO score. On the occasions of malware attacks and hacking, you often find that search engines will remove your site completely from its search results.

Sales and Enquiries Loss – Without regular checks and updates your website could be disabled and affected in a large number of ways which can stop key functions on your site from working. Layouts can break and security warnings can display in browser windows if search engines view your site as unsafe. All of these can adversely affect the user experience that will put off site visitors from purchasing products or making enquiries.

When would you complete the care plan tasks on my site?

Your Website Care Plan services will be scheduled for a dedicated date each month, that usually corresponds closely to the date the plan is confirmed and setup. If you have a particular date or day you would prefer the work to be completed on however, then please tell us so we can accommodate you.

Will you tell me each month what work has been done?

Due to the large amount of sites we support each month we do not provide written reports to each client as standard. On request we are more than happy to provide an email report on how the updates and checks go each month, letting you know what has been done and which themes, plugins and CMS Core Functions were updated.

My website was built by someone else, can you still maintain it?

Yes. A percentage of the websites that we currently maintain were not originally built by us.

However, before we start your Website Care Plan, we would need to carry out a full site audit to assess how the site in question was built, the plugins and/or themes that are used, and its overall health and more. This site audit is carried out free of charge by our experts.

How do I get billed for my Website Care Plan?

As standard we setup a Direct Debit to take monthly payments, where you will receive a receipt after each payment is made for your records. You can also choose to pay for a year's cover in advance.

If you would prefer not to pay by automatic Direct Debit or annually, we can invoice you each month. Please note that maintenance services will be stopped if payments are not made or unreasonably delayed.

Website Care Plans can be cancelled at any time, with just 30 days of notice required.

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Hybrid designers and web developers

We design brands that grab attention while expressing their distinct business personality. We develop brands into digital and print, social, marketing, advertising and most importantly, customer driven website design.
Everything working together in pixel perfect harmony.
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