The following are a few questions that we get asked about Website Care Plans. The answers will hopefully provide you with the information that you're looking for, but for any other questions that aren't answered here, please get in touch as we're here to help.
Why do I need a Website Care Plan?
Websites run using a number of essential parts to work efficiently and correctly. Without regular maintenance, problems can occur resulting in unexpected bills. These problems could potentially disable your website completely, resulting in loss of sales or enquiries.
To ensure disaster doesn't strike we offer comprehensive Website Care Plans that include all of the essential services needed to ensure your site remains running efficiently, fast and secure at all times.
Over the years we have maintained plenty of websites ranging from one page sites, multi page sites, to large e-commerce solutions and online shops. Granting us with the knowledge and experience needed to ensure your website or online shop performs at its very best.
What are Plugins, Themes and Core Functions, and why do they need updating?
Plugins, Themes and Core Functions are similar to the individual parts of machine, like an engine for example, and in the same way, these parts work together to create the framework and functionalities of a website or online shop and also their visual style.
Each of these vital components receive periodical updates from their individual creators, who add necessary patches to address any issues they've uncovered, and also to add any new features and enhancements.
First and foremost, these updates need to be tested with your site to ensure they are compatible and don't break anything. If these parts are not regularly updated to their latest version, you can often find the current versions will start failing, resulting in site break downs.
It's vital that Plugins, Themes and Core Functions are checked regularly, and updated when necessary, to ensure the continued performance and functionality of the site.
What benefits do I get over just coming to you when ever I need?
The Website Care Plans have been developed for two purposes – to reduce the possible event of your website encountering problems and breaking down, resulting in down time, potential loss of data, sales and enquiries - and also to save you from potential costly repairs, that would be charged at our normal rate of £45 per hour.
What does the 'site amends' time include?
The site amends time detailed in the Website Care Plan can be used for anything related to your website or overall marketing. These services can include website updates to imagery, text edits or blogs, graphic design, search engine optimisation, social media services and Google marketing.
The site amends time also includes general website and marketing questions, consultancy and any research that you may require. Additionally for online shops, this time can be used to add more products and line items if you don't want to add them yourself.
Are there examples of things that can go wrong if I don’t have a Website Care Plan?
Hacked Website – The code behind your site can be vulnerable. Without the correct updates to protect them, they can become open to hackers. A comprimised website means your entire online business can be taken down in an instant, and personal data could be stolen. This would not only be a security risk to both you and your customers, but can also result in a loss of revenue and be costly to fix.
Broken Core Functions – Website code, plugins and themes that are not updated regularly can become vulnerable to hackers. These growing file inconsistencies and potential code conflicts can break at any given moment, leaving key functionalities within your website to crash and stop working.
Malware Attack – Without regular updates to their latest versions, website code, plugins and themes can develop security flaws making them susceptible to Malware that is constantly scanning the internet. This could leave your website open to Malware attacks, which if infected can harm your website, your company, your reputation and even your customers data. Malware infections are known to takeover core systems, disabling your website in the process while slashing your SEO rankings and brand trust. Search engines will also remove your website from their database if they find Malware within your site. This can be time consuming and costly to remove, and can take quite some time to re-establish your search rankings and brand trust.
Old Backup – In the event that something goes wrong, a full back up of the website’s files and database may need to be reinstated. Without regular site backups you run the risk of an old backup being uploaded, which could be missing the most recent data, page creations, content changes, product uploads and customer sales records.
SEO Rank Loss – Search engines such as Google, rank websites by a number a factors, with a key area including how properly maintained your website is from month-to-month. Google scans sites and can see which updates have been applied affecting your overall SEO score. On the occasions of malware attacks and hacking, you often find that search engines will remove your site completely from its search results.
Sales and Enquiries Loss – Without regular checks and updates your website could be disabled and affected in a large number of ways which can stop key functions on your site from working. Layouts can break and security warnings can display in browser windows if search engines view your site as unsafe. All of these can adversely affect the user experience that will put off site visitors from purchasing products or making enquiries.
When would you complete the care plan tasks on my site?
Your Website Care Plan services will be scheduled for a dedicated date each month, that usually corresponds closely to the date the plan is confirmed and setup. If you have a particular date or day you would prefer the work to be completed on however, then please tell us so we can accommodate you.
Will you tell me each month what work has been done?
Due to the large amount of sites we support each month we do not provide written reports to each client as standard. On request we are more than happy to provide an email report on how the updates and checks go each month, letting you know what has been done and which themes, plugins and CMS Core Functions were updated.
My website was built by someone else, can you still maintain it?
Yes. A percentage of the websites that we currently maintain were not originally built by us.
However, before we start your Website Care Plan, we would need to carry out a full site audit to assess how the site in question was built, the plugins and/or themes that are used, and its overall health and more. This site audit is carried out free of charge by our experts.
How do I get billed for my Website Care Plan?
As standard we setup a Direct Debit to take monthly payments, where you will receive a receipt after each payment is made for your records. You can also choose to pay for a year's cover in advance.
If you would prefer not to pay by automatic Direct Debit or annually, we can invoice you each month. Please note that maintenance services will be stopped if payments are not made or unreasonably delayed.
Website Care Plans can be cancelled at any time, with just 30 days of notice required.